- Free Shipping and Returns on Unengraved Items*
Personal Information means any information which can be used to identify an individual, and described in detail in clause 2.
Products mean any products or goods offered on the Website.
User means any person using or registering on the Website whatsoever.
Website means the website and any services offered under the name “UPD Urns”.
2. What Personal Information do we collect?
We may collect Personal Information about you when you use the Website, register on the Website, or interact with us in any way.
Information you provide to us: We collect all information which Users voluntarily provide to us through the Website or during their interaction with us. This includes information provided:
(a) during registration;
(b) during correspondence or enquiries, while availing support services through email or phone call, or as part of customer surveys; or
(c) uploaded onto the Website in any way.
The Personal Information we may collect includes without limitation:
(a) basic information such as your first and last name;
(b) contact information including email address and phone number;
(c) demographic information such as postal code, age, and gender;
(d) information related to Products purchased by you;
(e) other relevant information in relation to your Product’s needs;
(f) geographic location;
(g) other information obtained by your use of the Website ; and
(h) any other information that enables Users to be personally identified.
Information we obtain from others: We may also collect or receive Personal Information from third party sources, such as other Users, suppliers, social media or other third-party integrations.
3. Why do we collect, use and disclose Personal Information?
We may collect, hold, use and disclose your Personal Information for the following purposes:
(a) to enable you to access and use our Website, purchase Products and interact with Users;
(b) to operate, protect, improve, personalize and optimize our Website, business and our Users’ experience, such as to perform analytics and conduct research;
(c) to improve customer service;
(d) to send you service, support and administrative messages, reminders, technical notices, periodic updates and alerts, security alerts, and information requested by you;
(e) to send you marketing messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find of value;
(f) to administer a marketing activity managed by us or our business partners, survey or other Website feature; and
(g) to comply with our legal obligations, resolve any disputes that we may have with any of our Users, and enforce our agreements with third parties.
We may also disclose your Personal Information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalize your experience and enhance the Products that you receive.
The information we collect is not distributed, sold or leased to third parties for commercial purposes, except to provide Products and services you have requested or for other purposes when we have your permission or when we believe release is appropriate to comply with law, enforce our Website policies, or protect ours or others right, property or safety.
4. Do we use your Personal Information for direct marketing?
We and/or our carefully selected business partners may send you direct marketing communications and information about the Products offered on our Website, unless you have opted to not receive promotional communications. This may take the form of emails, SMS, mail, or other forms of communication, in accordance with the applicable laws. You may opt-out of receiving marketing materials by contacting us at firstname.lastname@example.org or by using the opt out facilities (e.g. an unsubscribe link, where provided).
5. To whom do we disclose your Personal Information?
(a) our employees;
(b) our related bodies corporate;
(c) third-party suppliers and service providers (including providers for the operation of our Website and/or our business or in connection with providing our Products and services to you);
(d) professional advisers, dealers and agents;
(e) payment systems operators (e.g. merchants receiving card payments);
(f) our existing or potential agents or business partners;
(g) anyone to whom our assets or businesses (or any part of them) are transferred;
(h) specific third-parties authorised by you to receive information held by us; and/or
(i) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
6. Using our website and cookies
We may collect Personal Information about you when you use and access our Website. While we do not use browsing information to identify you personally, we may record certain information about your use of our Website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our Website that help us track your Website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and/or browsing sessions. You can disable cookies through your internet browser but our Website may not work as intended for you if you do so.
We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.
We may retain your Personal Information as long as you are registered to the Website as a User. You may close your account by contacting us. However, we may retain Personal Information for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Information it may persist on backup or archival media for an additional period for legal, tax, or regulatory reasons or for legitimate and lawful business purposes.
Children under the age of 13: Our Website is not intentionally designed for or directed at children less than the age of thirteen (13).We do not knowingly collect Personal Information from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Information through the Website.
10 Accessing or correcting your Personal Information
You can access the Personal Information we hold about you by emailing us at email@example.com . We may need to verify your identity when you request your Personal Information.
If you think that any Personal Information we hold about you is inaccurate, please email us at firstname.lastname@example.org and we will take reasonable steps to ensure that it is corrected.
We will consider and respond to all requests in accordance with all applicable laws.
11 Your questions
12 Your Consent
Effective: Dec 12, 2020